| MOST POPULAR TRAINING PROGRAMS |
| Give your team the opportunity to learn, grow and excel by contacting ECS for your training needs. Our most popular customized program requests will enhance organizational effectiveness and productivity. |
Programs for Organizational Excellence!
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Intrinsic Leadership Excellence:
Human Resources are vital to the success of organizational goals. They are the
key to effectiveness, productivity and bottom line profitability. Recent statistics
tells us that the average employee only gives employers 30% to 35% of total
possible effort in a given workday!
- 80% of your employees could perform much better if they wanted to.
- 70% of your employees are less motivated today than they used to be.
- 50% of your employees only put in enough effort to keep their job.
Leaders are responsible for assuring that organizational goals and objectives are
successfully met as outlined in the strategic plan. Wouldn't it be wonderful to have
employees who make that job easier? In order to get the best from your
employees, you must first bring the best forth from you!
Intrinsic Leadership Excellence helps you get far more than the 30% effort
from those you supervise by tapping into your intrinsic self to bring the best of you
to your leadership role. This unique training program addresses leadership
development from the inside out. It addresses how one's intrinsic drivers can
enhance or detract from employee productivity and performance output. It
focuses on the role of supervisors in impacting the motivational level of the people
that they lead and includes a detail discussion of leadership models, identifying
self-defeating strategies, understanding self limiting thoughts that undermine
employee motivation, and soft skills development that under gird performance
excellence.
Human Resources are vital to the success of organizational goals. They are the
key to effectiveness, productivity and bottom line profitability. Recent statistics
tells us that the average employee only gives employers 30% to 35% of total
possible effort in a given workday!
- 80% of your employees could perform much better if they wanted to.
- 70% of your employees are less motivated today than they used to be.
- 50% of your employees only put in enough effort to keep their job.
Leaders are responsible for assuring that organizational goals and objectives are
successfully met as outlined in the strategic plan. Wouldn't it be wonderful to have
employees who make that job easier? In order to get the best from your
employees, you must first bring the best forth from you!
Intrinsic Leadership Excellence helps you get far more than the 30% effort
from those you supervise by tapping into your intrinsic self to bring the best of you
to your leadership role. This unique training program addresses leadership
development from the inside out. It addresses how one's intrinsic drivers can
enhance or detract from employee productivity and performance output. It
focuses on the role of supervisors in impacting the motivational level of the people
that they lead and includes a detail discussion of leadership models, identifying
self-defeating strategies, understanding self limiting thoughts that undermine
employee motivation, and soft skills development that under gird performance
excellence.
Keeping Customers For Life:
Successful companies do what others fail to do in this discipline called business!
They take advantage of the most dynamic opportunity open to the business owner
or manager – to become the best customer service provider in his or her industry.
They realize that customer service not only drives customer sales; but customer
growth and repeat consumerism. At one time, “good” customer service was the
sign of a “good” customer service provider. But, in today’s fast paced, high tech
business environment, “good” doesn’t cut it anymore.
Keeping Customers for Life teaches you and your employees how to think, act
and react with customer service excellence in mind. This dynamic program is
completely customized to the unique culture that makes up your organization by
getting to the core of what drives you, your organization’s cultural dynamics and
your customer service front line “specialist”.
This workshop focuses on increasing repeat business and building customer loyalty
by developing and implementing strong customer retention programs. It is a “must”
for anyone in the company whose performance affects profitability. Topics include
basic customer service strategies, building goodwill, focus on social responsibility,
building community public relations, emotional partnerships with customers, anger
diffusion techniques / strategies and promoting professionalism in customer service
personnel.
ECCS has a unique customer service training for the Healthcare Industry. To find
out more about Keeping Patients for Life, contact ECCS today!
Successful companies do what others fail to do in this discipline called business!
They take advantage of the most dynamic opportunity open to the business owner
or manager – to become the best customer service provider in his or her industry.
They realize that customer service not only drives customer sales; but customer
growth and repeat consumerism. At one time, “good” customer service was the
sign of a “good” customer service provider. But, in today’s fast paced, high tech
business environment, “good” doesn’t cut it anymore.
Keeping Customers for Life teaches you and your employees how to think, act
and react with customer service excellence in mind. This dynamic program is
completely customized to the unique culture that makes up your organization by
getting to the core of what drives you, your organization’s cultural dynamics and
your customer service front line “specialist”.
This workshop focuses on increasing repeat business and building customer loyalty
by developing and implementing strong customer retention programs. It is a “must”
for anyone in the company whose performance affects profitability. Topics include
basic customer service strategies, building goodwill, focus on social responsibility,
building community public relations, emotional partnerships with customers, anger
diffusion techniques / strategies and promoting professionalism in customer service
personnel.
ECCS has a unique customer service training for the Healthcare Industry. To find
out more about Keeping Patients for Life, contact ECCS today!
Managing the Changing Tide:
Eliminating Trauma from Transition
70% of all change projects fail. Such a high failure rate is attributed to no top down
emphasis / commitment to change, not enough time dedicated to change directives
and / or management giving up too easily due to the necessary investment of time.
In this age of global competition and advancing technologies, no organization can
afford to remain stagnant … change must take place!
Unfortunately, although change is inevitable, change most often is not embraced by
any level of the organization. Most employees take the position that ‘if it ain’t
broke, don’t fix it.’ The global reality is, if an organization is going to go to the next
level, it must embrace change.
Managing the Changing Tide will give managers insight into the psychology of
change and the impact transition has on employee productivity. Participants will
learn how different types of change affect the work environment, how to prepare
employees for change to minimize its impact, hindrances to change and how to
address them, and how to avoid information deficiency or information overload.
Emphasis is placed on the impact of change as a disrupter of productivity and
morale as well as on the interpersonal and family relations. Don’t let change zap
your team of its full potential. Contact ECS to find out more about eliminating
trauma from transition.
Eliminating Trauma from Transition
70% of all change projects fail. Such a high failure rate is attributed to no top down
emphasis / commitment to change, not enough time dedicated to change directives
and / or management giving up too easily due to the necessary investment of time.
In this age of global competition and advancing technologies, no organization can
afford to remain stagnant … change must take place!
Unfortunately, although change is inevitable, change most often is not embraced by
any level of the organization. Most employees take the position that ‘if it ain’t
broke, don’t fix it.’ The global reality is, if an organization is going to go to the next
level, it must embrace change.
Managing the Changing Tide will give managers insight into the psychology of
change and the impact transition has on employee productivity. Participants will
learn how different types of change affect the work environment, how to prepare
employees for change to minimize its impact, hindrances to change and how to
address them, and how to avoid information deficiency or information overload.
Emphasis is placed on the impact of change as a disrupter of productivity and
morale as well as on the interpersonal and family relations. Don’t let change zap
your team of its full potential. Contact ECS to find out more about eliminating
trauma from transition.
| Contact ECS today to determine your customization needs. It’s easy, convenient, and affordable. And the best part?! We provide a free follow-up consultation to review the course materials and assure you get results! |
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P.O. Box 601 Jonesboro, GA. 30237 PH: 678-489-5528 |
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| Programs to Enhance Employee Motivation and Workplace Relationship! ECS can customize training programs to enhance Team-Building, Workplace Communication, Conflict Resolution, Performance Management, and Employee Empowerment. Call us Today!! |
| EPITOME' Consulting Services |