| MOST POPULAR TRAINING PROGRAMS |
| Give your team the opportunity to learn, grow and excel by contacting ECS for your training needs. Our most popular customized program requests will enhance organizational effectiveness and productivity. |
- Programs for Organizational Excellence!
- Performance Management Excellence: Getting the Best from
Employee Performance - Harassment and Discrimination in the Workplace
- Keeping Customers For Life
- Managing the Changing Tide: Eliminating Trauma from Transition
Performance Management Excellence:
Human Resources are vital to the success of organizational goals. They are
the key to effectiveness, productivity and bottom line profitability. Recent
statistics tells us that the average employee only gives employers 30% to 35%
of total possible effort in a given workday!
- 80% of your employees could perform much better if they wanted to.
- 70% of your employees are less motivated today than they used to be.
- 50% of your employees only put in enough effort to keep their job.
Although mid-level managers and supervisors are not responsible for
developing strategic initiatives, they are responsible for assuring that
departmental goals and objectives are successfully met as outlined in the
strategic plan. Wouldn't it be wonderful to have employees who make that
job easier?
Performance Management Excellence helps you get far more than the
30% effort from those you supervise and inspire employees to be as
committed to the organizational directives as you are. This unique training
program addresses performance management as it impacts employee
productivity to provide an environment of employee motivation and assure
maximum output in employee performance. It focuses on the role of
supervisors in impacting the motivational level of the people that they lead and
includes a detail discussion of leadership models, motivational strategies,
understanding employee needs, communication strategies, employee
discipline, team building strategies, critical professional and personality
profiles and much more.
Human Resources are vital to the success of organizational goals. They are
the key to effectiveness, productivity and bottom line profitability. Recent
statistics tells us that the average employee only gives employers 30% to 35%
of total possible effort in a given workday!
- 80% of your employees could perform much better if they wanted to.
- 70% of your employees are less motivated today than they used to be.
- 50% of your employees only put in enough effort to keep their job.
Although mid-level managers and supervisors are not responsible for
developing strategic initiatives, they are responsible for assuring that
departmental goals and objectives are successfully met as outlined in the
strategic plan. Wouldn't it be wonderful to have employees who make that
job easier?
Performance Management Excellence helps you get far more than the
30% effort from those you supervise and inspire employees to be as
committed to the organizational directives as you are. This unique training
program addresses performance management as it impacts employee
productivity to provide an environment of employee motivation and assure
maximum output in employee performance. It focuses on the role of
supervisors in impacting the motivational level of the people that they lead and
includes a detail discussion of leadership models, motivational strategies,
understanding employee needs, communication strategies, employee
discipline, team building strategies, critical professional and personality
profiles and much more.
Harassment and Discrimination in the Workplace:
Do you have a supervisor who has casually rubbed a subordinate’s shoulder
while observing their work habits? Have you observed an employee
consistently asking another employee out despite a decline of the offer? Do
you have a supervisor who constantly flirts with assistants? Do employees
forward email jokes with sexual or subtle discriminatory overtones?
You may have a case of harassment or discrimination in the workplace on
your hands which may subject your organization to extreme liability. Sexual
harassment and discrimination issues are no longer black and white… and its
not just about sex anymore.
Studies suggest that 40-70% of women and 10-20% of men experience
sexual harassment in the workplace. Approximately 15,000 sexual harassment
cases are brought to the Equal Employment Opportunity Commission (EEOC)
each year. The most common and most costly incidents of harassment
involve supervisor harassment. Such action has been termed “vicarious
employer liability” and is premised on the assumption that an employer is
responsible for the acts of its supervisors. When the supervisor violates that
fiduciary responsibility, the organization will pay the cost.
Harassment and Discrimination in the Workplace can save you and your
organization the heartache and costly legal liability of a court battle. This
dynamic program teaches your supervisors what the courts deem is and is
not harassment / discrimination, what a ‘hostile environment’ entails, what
constitutes a legally defensible internal harassment / discrimination policy,
explain how to effectively deal with issues to reduce the potential for negative
impact.
Do you have a supervisor who has casually rubbed a subordinate’s shoulder
while observing their work habits? Have you observed an employee
consistently asking another employee out despite a decline of the offer? Do
you have a supervisor who constantly flirts with assistants? Do employees
forward email jokes with sexual or subtle discriminatory overtones?
You may have a case of harassment or discrimination in the workplace on
your hands which may subject your organization to extreme liability. Sexual
harassment and discrimination issues are no longer black and white… and its
not just about sex anymore.
Studies suggest that 40-70% of women and 10-20% of men experience
sexual harassment in the workplace. Approximately 15,000 sexual harassment
cases are brought to the Equal Employment Opportunity Commission (EEOC)
each year. The most common and most costly incidents of harassment
involve supervisor harassment. Such action has been termed “vicarious
employer liability” and is premised on the assumption that an employer is
responsible for the acts of its supervisors. When the supervisor violates that
fiduciary responsibility, the organization will pay the cost.
Harassment and Discrimination in the Workplace can save you and your
organization the heartache and costly legal liability of a court battle. This
dynamic program teaches your supervisors what the courts deem is and is
not harassment / discrimination, what a ‘hostile environment’ entails, what
constitutes a legally defensible internal harassment / discrimination policy,
explain how to effectively deal with issues to reduce the potential for negative
impact.
Keeping Customers For Life:
Successful companies do what others fail to do in this discipline called
business! They take advantage of the most dynamic opportunity open to the
business owner or manager – to become the best customer service provider in
his or her industry. They realize that customer service not only drives
customer sales; but customer growth and repeat consumerism. At one time,
“good” customer service was the sign of a “good” customer service
provider. But, in today’s fast paced, high tech business environment, “good”
doesn’t cut it anymore.
Keeping Customers for Life teaches you and your employees how to think,
act and react with customer service excellence in mind. This dynamic
program is completely customized to the unique culture that makes up your
organization by getting to the core of what drives you, your organization’s
cultural dynamics and your customer service front line “specialist”.
This workshop focuses on increasing repeat business and building customer
loyalty by developing and implementing strong customer retention programs.
It is a “must” for anyone in the company whose performance affects
profitability. Topics include basic customer service strategies, building
goodwill, focus on social responsibility, building community public relations,
emotional partnerships with customers, anger diffusion techniques / strategies
and promoting professionalism in customer service personnel.
Successful companies do what others fail to do in this discipline called
business! They take advantage of the most dynamic opportunity open to the
business owner or manager – to become the best customer service provider in
his or her industry. They realize that customer service not only drives
customer sales; but customer growth and repeat consumerism. At one time,
“good” customer service was the sign of a “good” customer service
provider. But, in today’s fast paced, high tech business environment, “good”
doesn’t cut it anymore.
Keeping Customers for Life teaches you and your employees how to think,
act and react with customer service excellence in mind. This dynamic
program is completely customized to the unique culture that makes up your
organization by getting to the core of what drives you, your organization’s
cultural dynamics and your customer service front line “specialist”.
This workshop focuses on increasing repeat business and building customer
loyalty by developing and implementing strong customer retention programs.
It is a “must” for anyone in the company whose performance affects
profitability. Topics include basic customer service strategies, building
goodwill, focus on social responsibility, building community public relations,
emotional partnerships with customers, anger diffusion techniques / strategies
and promoting professionalism in customer service personnel.
Managing the Changing Tide:
Eliminating Trauma from Transition
70% of all change projects fail. Such a high failure rate is attributed to no top
down emphasis / commitment to change, not enough time dedicated to
change directives and / or management giving up too easily due to the
necessary investment of time. In this age of global competition and
advancing technologies, no organization can afford to remain stagnant …
change must take place!
Unfortunately, although change is inevitable, change most often is not
embraced by any level of the organization. Most employees take the position
that ‘if it ain’t broke, don’t fix it.’ The global reality is, if an organization is
going to go to the next level, it must embrace change.
Managing the Changing Tide will give managers insight into the psychology
of change and the impact transition has on employee productivity.
Participants will learn how different types of change affect the work
environment, how to prepare employees for change to minimize its impact,
hindrances to change and how to address them, and how to avoid information
deficiency or information overload. Emphasis is placed on the impact of
change as a disrupter of productivity and morale as well as on the
interpersonal and family relations. Don’t let change zap your team of its full
potential. Contact ECS to find out more about eliminating trauma from
transition.
Eliminating Trauma from Transition
70% of all change projects fail. Such a high failure rate is attributed to no top
down emphasis / commitment to change, not enough time dedicated to
change directives and / or management giving up too easily due to the
necessary investment of time. In this age of global competition and
advancing technologies, no organization can afford to remain stagnant …
change must take place!
Unfortunately, although change is inevitable, change most often is not
embraced by any level of the organization. Most employees take the position
that ‘if it ain’t broke, don’t fix it.’ The global reality is, if an organization is
going to go to the next level, it must embrace change.
Managing the Changing Tide will give managers insight into the psychology
of change and the impact transition has on employee productivity.
Participants will learn how different types of change affect the work
environment, how to prepare employees for change to minimize its impact,
hindrances to change and how to address them, and how to avoid information
deficiency or information overload. Emphasis is placed on the impact of
change as a disrupter of productivity and morale as well as on the
interpersonal and family relations. Don’t let change zap your team of its full
potential. Contact ECS to find out more about eliminating trauma from
transition.
| Contact ECS today to determine your customization needs. It’s easy, convenient, and affordable. And the best part?! We provide a free follow-up consultation to review the course materials and assure you get results! |
EPITOME' Consulting Services
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P.O. Box 124 Jonesboro, GA. 30237 PH: 678-489-5528 |